Terms and Conditions

1. Definitions and Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

• "Telegram Bot" — our Telegram bot @esim_universal_bot.
• "Calendar Day" — any day of the year.
• "Contract" — the contract for the purchase and sale of Services, as explained in clause 3.
• "Order" — your order for the Services, made via the Telegram Bot.
• "Order Confirmation" — our acceptance and confirmation of your Order, including delivery of the eSIM (for example, an installation QR code or activation data).
• "Pre-Contract Information" — these Terms and Conditions, the Privacy Policy, the Complaints Policy, information about ESIM Universal, the Services, pricing, and all information made available to you via the Telegram Bot or this Mini App.
• "Price" — the price payable for the Services and shown in the Telegram Bot or Mini App.
• "Services" — the resale of third-party embedded SIM cards (eSIM) as specified in your Order (and confirmed in our Order Confirmation).
• "Special Price" — a special-offer price payable for the Services.
• "We/Us/Our" — ESIM Universal, the operator of the eSIM reseller service.

1.2 Each reference in these Terms and Conditions to "writing" and any similar expression includes electronic communications whether sent by email, text message, or other means.

2. Information About Us

2.1 ESIM Universal is a trading name of PORTABLE DIGITAL LIMITED, a company registered in England and Wales under company number 16974578, whose registered office is at Flat 34 Quested Court, Brett Road, London, England, E8 1JS ("we", "us", "our"). We operate the eSIM reseller service described in these Terms. Contact details: esimuniversalproject@proton.me.

2.2 We act solely as a reseller and facilitator of eSIM services provided by third-party network operators and service providers. We do not own, control, or operate the underlying telecommunications infrastructure.

2.3 We ARE NOT a mobile provider, mobile network operator, telecommunications carrier or licensed mobile provider. All data services are provided directly by their respective network providers in their country. Although we are not the network provider, we provide support to end users who purchase services we resell.

2.4 WE DO NOT ASSUME ANY RESPONSIBILITY AND MAY NOT BE HELD RESPONSIBLE OR LIABLE FOR CONNECTIVITY AS SUCH, ITS QUALITY, QUANTITY, DIVERSITY, COVERAGE, SECURITY, OR ANY OTHER FEATURE OR OPTION A CONSUMER MAY EXPECT FROM A MOBILE OPERATOR OR PROVIDER. WE MAKE NO REPRESENTATIONS, WARRANTIES, OR GUARANTEES REGARDING THE AVAILABILITY, QUALITY, RELIABILITY, COVERAGE, SPEED, SECURITY, OR ANY OTHER FEATURES OF THE CONNECTIVITY SERVICES.

2.5 By accepting these Terms and Conditions, you expressly acknowledge and agree that you have read, understood, and consented to the terms and conditions of the respective eSIM service providers, including, where applicable, all applicable acceptable use policies, terms of service, service agreements, and any other contractual documents of third-party network service providers. You further agree to comply with all such third-party terms and any amendments thereto, and acknowledge that it is your sole responsibility to review and stay informed about any updates.

2.6 We provide our services via our Telegram bot @esim_universal_bot. By accepting these Terms and Conditions, you agree to use the Telegram bot as the primary means of communication. IF YOU DO NOT AGREE WITH OUR TERMS AND CONDITIONS OR ANY OTHER APPLICABLE POLICY, YOU MUST NOT USE OUR SERVICES.

3. The Contract

3.1 These Terms and Conditions govern the sale of Services by us via the Telegram Bot and form the basis of the Contract between us and you. Before submitting your Order, you should ensure that you have read these Terms and Conditions and the Pre-Contract Information carefully.

3.2 Nothing provided by us — including, without limitation, information given via the Telegram Bot, in the Mini App, by email, in messages, or in sales and marketing materials — constitutes a contractual offer capable of acceptance. Your Order constitutes a contractual offer that we may, at our discretion, accept.

3.3 A legally binding Contract between us and you will be created upon our acceptance of your Order (Order Confirmation). Order Confirmations will be provided in writing via the Telegram Bot or Mini App.

3.4 IT IS YOUR RESPONSIBILITY TO MAKE SURE OUR SERVICES ARE COMPATIBLE WITH YOUR DEVICE AND THE LAWS AND REGULATIONS OF THE COUNTRY YOU INTEND TO USE THEM IN. We use reasonable efforts to publish lists of compatible devices and are happy to provide consultation based on third-party compatibility information; however, in no event do we assume any responsibility for its accuracy.

3.5 You acknowledge and agree that your use of the Services must comply with these Terms and Conditions, including section 8 ("Prohibited Use of Services"), and any applicable acceptable-use policies or other policies of the third-party network service providers.

4. Orders

4.1 All Orders for Services made by you via the Telegram Bot or Mini App are subject to these Terms and Conditions.

4.2 Unless otherwise indicated in this clause 4, you may not cancel your Order once you have received the Order Confirmation.

4.3 If you change your mind, you may cancel your Order in certain cases. Please refer to clause 12 for details of your cancellation options.

4.4 We may cancel your Order at any time in the following circumstances:

• 4.4.1 The required materials (eSIM) necessary for the provision of the Services are not available; or
• 4.4.2 An event outside of our control continues for more than 15 calendar days (please see clause 11 for events outside of our control).

4.5 If we cancel your Order under sub-clause 4.4 and you have already made a payment to us, the payment will be refunded to you within 14 calendar days. Cancellations will be confirmed in writing via the Telegram Bot or Mini App.

4.6 We reserve the right to limit the sales of Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantity of Services that we offer.

5. Price and Payment

5.1 The Price of the Services is shown in the Telegram Bot or Mini App.

5.2 If we offer a Special Price, it will be valid for a period indicated in the Telegram Bot or Mini App or, where it is part of an advertised offer, for the period shown in the advertisement. If a Special Price requires a promotion or voucher code and you are unable to provide a valid code at the time of Order, the Special Price will not be available to you. Orders placed during the validity period of a Special Price will be accepted at that price even if we do not accept your Order until after the period has expired.

5.3 Our Prices may change at any time, but these changes will not affect any Orders that we have already accepted.

5.4 Where applicable, all Prices include VAT. If the rate of VAT changes between the date of your Order and the date of your payment, we will adjust the rate that you must pay. Changes in VAT will not affect any Prices where we have already received payment from you.

5.5 Pricing and payment are processed through the Telegram Bot, the Mini App, and third-party payment processors. The available payment methods (which may include internal account balance and external payment services) are listed at checkout and may change from time to time.

5.6 All bank fees and/or fees associated with the payment methods you choose shall be borne by you.

5.7 If you do not make payment to us by the due date, we reserve the right to cancel your Order without additional notice to you.

5.8 Sub-clause 5.7 will not apply if you have promptly contacted us in good faith to dispute an invoice or payment for Services. No interest will accrue while such a dispute is ongoing.

6. Providing the Services

6.1 We will provide the Services with reasonable skill and care, consistent with best practices and standards in the industry, and in accordance with any information provided by us about the Services.

6.2 We will make every reasonable effort to provide the Services in a timely manner. We do not guarantee uninterrupted or error-free access to the Services and are not responsible for downtime, interruptions, or failures caused by third-party network providers. We cannot be held responsible for delays caused by events outside of our reasonable control (please see clause 11).

6.3 If we require any information from you in order to provide the Services, we will inform you of this as soon as reasonably possible.

6.4 If the information you provide under sub-clause 6.3 is delayed, incomplete, or otherwise incorrect, we will not be responsible for any delay caused as a result.

7. Problems with the Services

7.1 We always use reasonable endeavours to ensure that our Services are trouble-free. If, however, there is a problem with the Services, we request that you inform us as soon as reasonably possible via the Telegram Bot or by email at esimuniversalproject@proton.me.

7.2 We will use reasonable efforts to remedy problems with the Services as quickly as is reasonably possible and practical.

8. Prohibited Use of Services

8.1 Any breach of these Terms — including, but not limited to, this section, any applicable acceptable-use policies of third-party network service providers, or telecommunications regulations — may result in immediate suspension or termination of the Services without prior notice.

8.2 You MAY NOT use the Services and the eSIMs provided through them:

• (a) for any unlawful purpose;
• (b) to solicit others to perform or participate in unlawful acts;
• (c) to violate any international, federal, provincial, state, or local regulations, rules, or ordinances;
• (d) to infringe or violate our or any third party's intellectual property rights;
• (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability;
• (f) to present false or misleading information;
• (g) to upload or transmit viruses or any other malicious code that is or may be used in any way that could compromise the functionality or performance of the Service or any related website, other sites, or the Internet;
• (h) to collect or track personal information about others;
• (i) to generate spam, phish, pharm, pretext, spider, crawl, or scrape;
• (j) for any obscene or immoral purpose;
• (k) to interfere with or circumvent the security features of the Service or any related website, other sites, or the Internet;
• (l) in violation of these Terms and Conditions or the Pre-Contract Information;
• (m) in violation of the acceptable-use policies of any upstream providers used to deliver the Services.

We reserve the right to suspend your use of the Service or any related website for violating any of the above prohibitions.

9. Your Declarations and Responsibilities

9.1 By accepting these Terms and Conditions, you expressly represent, warrant, and undertake that:

• (a) You will not use the Services for any unlawful, fraudulent, abusive, or otherwise prohibited purpose;
• (b) You are not subject to any government sanctions, embargoes, restrictions, or other prohibitions that would prevent your lawful use of the Services;
• (c) You are solely responsible for ensuring your compliance with all applicable local, national, and international laws, including telecommunications laws, data-protection regulations, and any customer-identification obligations;
• (d) You acknowledge and agree that you are solely responsible for any registration, licensing, notification, reporting, or regulatory obligations that may arise from your use of the Services in any jurisdiction.

9.2 You acknowledge and agree that we do not actively monitor, screen, verify, or audit the identity, communications, or activities of customers or users, except as required by applicable law or pursuant to a valid lawful order. We disclaim any obligation to proactively monitor the use of the Services. We shall not be deemed to have actual knowledge of any unlawful, fraudulent, or prohibited activities unless and until we receive a valid legal notice or lawful order explicitly identifying such activities.

9.3 You are solely responsible for ensuring that your use of the Services complies at all times with all applicable laws, regulations, and industry standards, including telecommunications regulations, data-privacy laws, and any obligations related to registration, licensing, or reporting requirements in any jurisdiction where the Services are used.

9.4 We use commercially reasonable efforts to ensure that our Services are used lawfully. However, we do not guarantee, warrant, or represent that we can or will prevent all fraudulent, abusive, or illegal uses of the Services by third parties.

9.5 You agree to indemnify, defend, and hold harmless us, our directors, officers, employees, affiliates, partners, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, fines, penalties, or fees (including reasonable legal fees) arising out of or in connection with:

• (a) Your breach of these Terms and Conditions;
• (b) Your violation of any applicable law, regulation, third-party rights, terms of service, or terms of use, including the acceptable-use policies of third-party network service providers;
• (c) Your misuse of the Services or unauthorised use of any eSIM or network service;
• (d) Any communications, data, or content transmitted through the Services by you or on your behalf;
• (e) Any action, omission, negligence, or misconduct by you.

This indemnity obligation will survive the termination or expiration of the Contract and your use of the Services.

10. Our Liability

10.1 WE MAKE NO WARRANTY OR REPRESENTATION THAT THE SERVICES ARE FIT FOR COMMERCIAL, BUSINESS OR INDUSTRIAL PURPOSES OF ANY KIND (INCLUDING RESALE), ARE COMPLETE OR FREE OF ERRORS.

10.2 WE WILL NOT BE LIABLE TO YOU FOR ANY LOSS OF PROFIT, LOSS OF BUSINESS, INTERRUPTION TO BUSINESS OR FOR ANY LOSS OF BUSINESS OPPORTUNITY.

10.3 WE EXPRESSLY DISCLAIM ALL WARRANTIES OF ANY KIND, EXPRESS, IMPLIED OR STATUTORY, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS, SUITABILITY OR USABILITY FOR A PARTICULAR PURPOSE OR PERIOD, AND NON-INFRINGEMENT WITH RESPECT TO ALL SERVICES, EQUIPMENT, HARDWARE, SOFTWARE, OR OTHER PRODUCTS PROVIDED HEREUNDER, INCLUDING THE MOBILE SERVICES, CONNECTIVITY, SECURITY, COVERAGE, OR IMSI.

10.4 IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR USAGE OF THE SERVICES. IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PARTY FOR COMPATIBILITY OF THE SERVICES WITH THE DEVICE THE SERVICES ARE, WILL BE, OR WERE INTENDED TO BE USED ON.

10.5 TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM OR SERIES OF RELATED CLAIMS ARISING OUT OF OR RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNT PAID BY YOU FOR THE AFFECTED SERVICES IN THE ONE (1) MONTH PRIOR TO THE EVENT GIVING RISE TO THE CLAIM.

11. Events Outside of Our Control (Force Majeure)

11.1 We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service-provider failure, mobile coverage failure, strikes, lock-outs, or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

12. Cancellation and Refunds

12.1 You may cancel your Order via the Telegram Bot or Mini App at any time before you pay the Price for the Services.

12.2 As indicated in sub-clause 4.4, the Order may be cancelled at any time if the required materials (eSIM) necessary for the provision of the Services are not available or an event outside of our control continues for more than 15 calendar days.

12.3 Refunds under this clause 12 will be issued no later than 14 calendar days after the date on which you inform us that you wish to cancel.

12.4 Refunds under this clause 12 will be made using the same payment method you used when ordering the Services unless you specifically request a different method, and provided such method is supported.

12.5 If you have received the Order Confirmation, your right to cancel is lost and, for the avoidance of doubt, you will not be entitled to any refund.

12.6 As indicated in sub-clause 3.4, it is your responsibility to confirm compatibility of your device with our Services. If it is discovered that the device is not compatible after the Order Confirmation has been received, your right to cancel is lost and you will not be entitled to any refund.

13. Communication and Contact Details

13.1 If you wish to contact us with general questions or complaints, you may contact us via the Telegram bot @esim_universal_bot or by email at esimuniversalproject@proton.me.

13.2 For orders, payments, and delivery please contact us via the Telegram Bot or Mini App.

14. Complaints and Feedback

14.1 We always welcome feedback from our customers. While we always use reasonable endeavours to ensure that your experience is a positive one, we nevertheless want to hear from you if you have any cause for complaint.

14.2 All complaints are handled in accordance with our Complaints Policy, available in this application.

15. How We Use Your Personal Information (Data Protection)

We will only use your personal information as set out in our Privacy Notice, available in this application.

16. Other Important Terms

16.1 We may transfer (assign) our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if we sell our business). If this occurs, you will be informed by us in writing. Your rights under these Terms and Conditions will not be affected, and our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

16.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without our express written permission.

16.3 The Contract is between you and us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

16.4 If any provision of these Terms and Conditions is found to be unlawful, invalid, or otherwise unenforceable by any court or other authority, that provision shall be deemed severed from the remainder of these Terms and Conditions. The remainder of these Terms and Conditions shall be valid and enforceable.

16.5 No failure or delay by us in exercising any of our rights under these Terms and Conditions means that we have waived that right, and no waiver by us of a breach of any provision means that we will waive any subsequent breach of the same or any other provision.

17. Governing Law and Jurisdiction

17.1 Any dispute, controversy, proceeding, or claim between you and us relating to these Terms and Conditions, the Contract, or our relationship (whether contractual or otherwise) shall first be raised in good faith via the contacts in section 13 (or by email at esimuniversalproject@proton.me), and the parties shall attempt to resolve the dispute amicably before initiating any formal proceedings.

17.2 Nothing in this clause limits or removes any mandatory consumer protection rights you may have under the laws of your country of residence.

These Terms and Conditions were last updated on 2026-04-27.